Automatic review management to optimize your online reputation
Summary
Want to simplify the automatic management of customer reviews and maximize their impact? Discover how our solution allows you to easily centralize and manage all online reviews to strengthen your digital reputation and increase customer satisfaction. Our CRM platform includes automatic review generation and post-experience requests, helping you increase the number of reviews left and boost your credibility.
Features and centralization of opinions
In the digital age, responding quickly to online reviews is essential. Our automated review management tool brings together all your customer reviews—Google, Facebook, TripAdvisor, and more—in a single dashboard, giving you complete control over your brand image. For more information, read our article on new trends in online review management .
Automatic collection and analysis
Our solution uses AI to automatically collect and evaluate reviews from Google, Facebook, and TripAdvisor in real time. Each review is analyzed based on sentiment and keywords (such as "delayed delivery"), making it easier to prioritize responses and identify needed improvements.
The single dashboard simplifies review management and improves your responsiveness. Receive notifications via email or Slack as soon as a new review appears, allowing you to consistently respond within 24 hours.
- Multi-channel collection : Our platform automatically aggregates reviews from Google, Facebook, TripAdvisor, and other sites like Booking.com.
- Centralized dashboard : view all reviews, their volume by period and average ratings by establishment.
- Smart filters : Organize reviews by location, time period, rating, or sentiment for quick analysis.
- NPS Indicator : Measure your ambassador rate and identify weak points to improve customer satisfaction.
Opt for simplified day-to-day management, save time and benefit from detailed reports to effectively manage your online reputation.
Automation of review response
Responding effectively to customer reviews strengthens your reputation and reassures future customers. Our automated solution makes it easy to manage responses, whether for Google reviews or those published on other platforms.
Auto-reply feature
Our intelligent tool automatically creates personalized responses, powered by our AI or via preconfigured templates. Positive reviews receive appropriate recognition, while negative reviews immediately trigger an alert for your team.
- Intelligent AI Responses : Our artificial intelligence naturally adapts tone and content based on context, automatically mentioning the customer's first name.
- Flexible scheduling : Send your responses at the perfect time so they sound perfectly natural.
- Cross-platform centralization : Manage your responses simultaneously across Google, Facebook, TripAdvisor, and Booking.com with complete consistency.
- Guaranteed time savings : Reduce your management time by up to 1 hour per day, as confirmed by France Boulangerie.
Keep track of all your interactions with a comprehensive dashboard . Our solution ensures automated responses 24/7 while maintaining professional and consistent communication.
To perfect your customer review management , consult our complete guide: optimizing your customer relations through active review management .
Semantic analysis and improvement monitoring
Our platform intelligently deciphers your online reviews to give you a clear view of your reputation. Using powerful AI , each customer feedback is analyzed and categorized based on several criteria: price, welcome, customer service, and other key aspects, with an assessment of their tone (positive, neutral, or negative).
Reporting and trend detection
We automatically generate weekly reports enriched with graphs to visualize your customer satisfaction. At a glance, identify your strengths and areas for improvement, whether for a single site or your entire network.
- Thematic podium : Identify the topics that generate the most enthusiasm or dissatisfaction among your customers.
- Smart Reporting : Get insightful analytics without having to read each review individually.
- Progress tracking : Receive automatic alerts when recurring issues are detected on a product or service.
This solution simply transforms customer feedback into a real performance tool to sustainably improve your offering.
Collection and moderation of customer reviews
Our platform revolutionizes review collection by automating requests via email or SMS, ensuring a continuous flow of feedback. You can automatically collect feedback from Google, Facebook, Airbnb, and other sites without manual effort.
Automatic invitation and moderation
Set up systematic invitations after each transaction to build a rich customer review database. Our intelligent system prioritizes negative reviews for a quick response, preserving your online reputation.
- Automated follow-ups : Send feedback requests at the most relevant times.
- Custom display : motivate your satisfied customers to share their experiences on your various channels.
- Immediate updates : modify your promotional materials freely, the platform instantly synchronizes all reviews.
This fully automated solution offers you simplified moderation, an overview of your digital reputation and the ability to anticipate problems thanks to our AI technology.
Optimizing SEO visibility through reviews
Online reviews are a powerful tool for your SEO . By highlighting customer testimonials, you instantly strengthen your credibility, improve your position in search results (locally and nationally), while significantly increasing your conversion rate.
Integration of customer reviews on the site
Our solution automatically displays customer ratings, average scores, and relevant excerpts from customer reviews . Highlighting authentic feedback allows you to:
- Customizable widgets : highlight the most compelling or recent positive reviews based on your strategy
- Multi-channel solution : broadcast customer reviews across your entire digital ecosystem (product sheets, homepage, agency pages, etc.)
- Accurate Analysis : Evaluate the concrete impact of AI reviews on your traffic and business performance
By intelligently leveraging customer reviews in your marketing campaigns and newsletters, you establish a more authentic connection with your audience while strengthening your brand reputation.
Personalized alerts and real-time tracking
Receive instant notifications for every new customer review with our smart alert system. Customize your alert criteria (for example: warning at 4.0/5 and urgent alert at 3.5/5) to respond even faster.
Configuring notifications
As soon as a new review appears on your platform , be alerted by email or directly on Slack. The complete history stores all your responses and actions, making it easier to manage your digital reputation .
- Adaptive thresholds : Define different rules depending on the platforms (Google, Facebook, etc.) and their impact on your image
- Multi-channel : Choose notifications by email, Slack or SMS according to your preferences
- Smart History : View the evolution of your NPS and response rates immediately
This revolutionary feature , enhanced by AI , transforms your Google review management into a seamless process while securing your online presence.
Frequently Asked Questions
What is the best tool for managing reviews on Google?
To find the perfect solution for your needs, choose a platform that offers comprehensive features . Our revolutionary tool combines an intuitive dashboard , real-time alerts, and automated Google review management, all powered by AI . This allows for more efficient and less time-consuming customer review management .
What is the most reliable review site?
When it comes to digital reputation , certain platforms like Google My Business stand out for their credibility. Our intelligent solution aggregates all your online reviews (Google, TripAdvisor, etc.) into a single interface. This gives you a clear view of customer feedback and allows you to compare your performance across each channel.
What is the best customer review software?
A high-performance tool must offer several essential features :
- Automated collection of customer feedback
- AI technology for review analysis
- Customizable auto-response system
- Advanced dashboard with detailed statistics
Choose a complete solution that integrates these aspects for optimal management of your online reputation and interactions with your customers.
